Return & Refund Policy
1. Return Eligibility
✅ We Accept Returns For:
- Unopened, unused products in original packaging
- Defective/damaged products (must report within 7 days)
- Wrong items shipped (our mistake)
❌ Non-Returnable Items:
- Opened or used products (for hygiene reasons)
- Products without original packaging
- Sale/discounted items (unless defective)
2. How to Initiate a Return
- Contact Us within 7 days of delivery at:
📧 info@hairzy.in | 📞 +91-9914983813 - Provide:
- Order number
- Product photos/video (if damaged/wrong item)
- We’ll email you a Return (RN) number if approved
3. Refund Process
🔹 Approved Returns: Refund processed within 5-7 business days
🔹 Refund Method: Original payment mode (except COD)
🔹 COD Orders: Bank transfer refund (share account details in email)
Note: Return shipping costs are customer’s responsibility unless the error was ours.
4. Exchanges
We currently don’t offer direct exchanges. Please return the product (if eligible) and place a new order.
5. Damaged/Defective Products
If you receive a damaged item:
- Take clear photos/video within 48 hours
- Email us with order/invoice # details
- We’ll arrange replacement or refund
Important Notes
• All cosmetics are for external use only – perform patch test before use
• Sale items are final sale unless defective
• We reserve the right to reject returns that don’t meet our policy
Customer Care Hours: Mon-Sat, 10AM-6PM IST
Email: info@hairzy.in
Phone: +91+9914983813
Last Updated: [26/05/2025]
This policy complies with Indian consumer protection laws. By purchasing from us, you agree to these terms.